The refund money chart displays the amount of money that was refunded for the selected period of time. Adapty attributes refund money to the moment when the subscription started and the revenue decreases in the period when the refunded subscription occurred.
Adapty calculates the refund money chart considering only transactions that generate revenue, such as new paid subscriptions, renewals, and one-time purchases. Free trials, which do not generate revenue and cannot be refunded, are excluded from the transaction count. The refund amount is attributed to the date when the refunded subscription started, and the revenue decrease caused by the refunded subscription is reflected in the period in which the refund was processed.
It's important to note that refunds will be applied to the original transaction date, potentially resulting in changes to revenue reported in previous periods. Adapty calculates the refund amount before the store's fee is deducted.
- ✅ Filter by: Attribution, country, paywall, store, product, and duration.
- ✅ Group by: Product, country, store, paywall, duration, attribution status, attribution channel, attribution campaign, attribution ad group, attribution ad set, and attribution creative.
You can find more information about the available controls, filters, grouping options, and how to use them in the this documentation.
The Refund money chart in Adapty helps businesses track the financial impact of refunds on their revenue. By monitoring refund amounts over time, you can identify patterns in customer behavior and make informed decisions to improve your revenue and reduce refund requests. With the refund money chart, you have a powerful tool to make data-driven decisions that optimize your business's bottom line.
In addition to the Billing issue chart, Adapty also provides metrics for other issues-related events, such as Billing events, Billing issue, and Grace period. To learn more about these issue-related metrics, please refer to the following documentation:
Updated about 2 months ago