Profiles/CRM

Profiles is a CRM for your users. With Profiles you can:

1. Find a user with any ID you have including email and phone number

2. Explore full payment path of a user including billing issues, grace periods and more events​

3. Analyze users properties such as subscription state, total revenue/proceeds, last seen and more below

4. Grant user a subscription

In a full table of subscribers you can filter, sort and find users. State describes user state in terms of subscription and can be

• Subscribed. User has an active subscription

• Active trial. User in has a subscription with active trial

• Auto renew off. A user turned off auto renew. Check events for more info

• Subscription cancelled. User cancelled subscription. Check events for more info

• Trial cancelled. User cancelled a trial

• Never subscribed. User never subscriber i.e. he's a freemium user

• Billing issue. User is unable to be charged

• Grace period. User entered a grace period

You can group users into Cohorts to make a promo campaigns, group analysis and more

Users properties

You can send any properties that you want about user user. Find in iOS SDK how to do it.

By default Adapty set

• App User ID. Is a developer ID and can be any string

• Adapty ID. Internal ID of a user in Adapty

• IDFA

• Country

• OS

• Device

• Created at. Profile creation date

• Last seen

For better understanding your user we suggest to send at least your internal user ID or user email. This will help you a lot to find a user.

After installing Adapty SDK Adapty automatically collect user events from payment queue and display them in a user profile.

Grant a subscription

In a profile you can find an active subscription. In any time you can prolong users subscription or grant a lifetime access.

It's most useful for users without an active subscription so you can grant individual user of a group of users a premium features for some time.

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