Ask a Question

Change account email address

Hi Adapty Support, I would like to change the contact email address listed with my new Adapty account. Many thanks for your help. Regards, Martin

Adapty Events Testing

Please provide the information on how to call different events thought the sandbox for correct testing app


*This is our monthly post with Frequently Asked Questions from our customers. Hope this article will be useful for you all!* Analytics and events: - **How to set test environment when initialising Adapty?** You don't need to set the test environment manually. The stores themselves signal that the event is a test one. Paywalls and A/B testing: - **Is it possible to see sandbox purchase data, especially the revenue, in the A/B test metrics?** No, the revenue from sandbox testing won't be shown in A/B test metrics, however, there will be view from sandbox testing. So in this case, we recommend to make testing before releasing a new version of A/B on prod Mobile SDK: - **How does Adapty determines user’s geo?** We determine geo by IP. And, we also get Country value from the Store, so there is additional flexibility to this. Sometimes, those values end up being different. - **Do you support IAP and AdMob monetization?** Sure thing, we support pretty much any IAP that is supported by the stores, and of course, allow having multiple pricing options at once. - **Is it possible to make an app release and then import historical data? Will everything work without data?** Yes, of course you can do that. Adapty integration will work without a historical date, so you can download it later. - **Where can I find all relevant GDPR Documents?** Please check out our links for GDPR: https://adapty.io/privacy https://adapty.io/your-data-protection https://adapty.io/terms

How can I get the active subscriptions and active trials with the server side api?

Hi! I'm able to get the info of a single user. using GET /profile/:profile_id/ but if I try to use the endpoint GET /profiles/ I get an error <!doctype html> <html lang="en"> <head> <title>Server Error (500)</title> </head> <body> <h1>Server Error (500)</h1><p></p> Is there an endpoint to get the active subscriptions and/or active trials?

how to delete account

Please provide the information on how to delete account. Thank you

Cannot get subscription info. getInfo does not work

I successfully create a paywall with two products (annual and monthly subscription). I am able to complete the test transaction and subscribe the user (If I retry I got the error "user already subscribed"). But when I call the getInfo() api: const purchaseInfo = await adapty.purchases.getInfo({ forceUpdate: true }); I always get no active subscriptions inside: {"accessLevels": {}, "nonSubscriptions": {}, "profileId": "18492cac-0aef-4040-8e7a-4c55bd7e41d8", "subscriptions": {}} Also the listener adapty.addEventListener('onInfoUpdate'... does not fire. Platform: React Native - Android More info: I created the service account and I can see the logs in the Google Cloud Console: { "serviceName": "pubsub.googleapis.com", "methodName": "google.pubsub.v1.Subscriber.CreateSubscription", .... }

Manual assign

Do I have the ability to manually assign some purchased product to a user directly in the database?

My App Removed from Adapty

We weren't getting any trials although we had running acquisition campaigns for 18 hours. I've just checked the account and couldn't see the app. Could you please explain what's going on? I didn't have something like this before. This is something very serious. If an app disappears in that way from Adapty, I definitely need to consider changing my purchase provider. Could someone help me with this please?

App Store Connect Shared secret error

Good afternoon! I need your help. I am trying to connect Adapty to my application. I did everything according to the instructions, but the error "One or more iOS purchases failed. Check that App Store Connect shared secret is set and valid." appears on the main screen. The key is entered correctly, the products too What could be the reason for this error?

It works well in sandbox, it doesn't on the store

Hi there, we just released our app on the iOS store, after lot of tests on testflight the app is not working on the store. Seems that if you're not in sandbox, the setup fails.